Telephone Banking:
(903) 859-EASY (3279)
Our Locations:
- Main Bank
102 Front St., Drawer 100
Arp, Texas 75750
(903) 859-2211 - Tyler Branch
734 S. Fleishel
Tyler, Texas 75701
(903) 593-3100 - Chapel Hill Branch
12300 State Hwy. 64E
Tyler, TX 75707
(903) 566-0835
Internet Banking Questions
- After how many invalid logon attempts will I be locked out of Internet Banking?
- Three invalid logon attempts will lock you out of Internet Banking. Customers should call any of our three locations Monday - Friday from 9:00 A.M. - 3:00 P.M.
- Can I use Internet Banking if I only have a CD, Loan, or Savings Account?
- Yes. If you have any Arp State Bank CD, Loan, Savings, or Checking account, you can get Internet Banking for FREE. You must have a checking account to have Online Bill Pay.
- How can I add or delete an account from Internet Banking?
- The change can be made through the bookkeeping department at Arp State Bank.
- How can I reset my Internet Banking Account?
- You can call the bookkeeping department at (903) 859-2211 Monday - Thursday from 9:00 A.M. - 3:00 P.M. Friday from 9-:00 A.M. to 6:00 P.M. Ifyou created a personal question for yourself you may reset your password by clicking the reset link.
- What do I need to gain access to Internet Banking?
- A User ID, Password, and Internet access. The Internet access could be at home or work.
- What does Internet Banking cost?
- Internet Banking is free to all customers. Online Bill Pay is also free to all customers.
- What happens if I lose or forget my ID or Password?
- If you lose/forget your ID or Password, call Arp State Bank’s bookkeeping department at (903) 859-2211 Monday - Friday from 9:00 A.M. - 3:00 P.M.
- What services are offered through Internet Banking?
- Unlimited in the number and types of accounts you can access.
- Transfer funds electronically between all checking and savings accounts owned by you at Arp State Bank (regulatory limitations may apply).
- View balance and history information on all accounts owned by you at Arp State Bank (once they are enrolled).
- Statement information on all deposit accounts.
- Online Bill Pay Option - access the designated checking account to pay most bills.
- Between what accounts can I transfer?
- You may transfer between all your designated deposit accounts at Arp State Bank. Some accounts may be excluded from transfer capability due to regulatory requirements, bank policy, or loan agreement between the customer and Arp State Bank.
- How late can I make a transfer and still have it post to my account that night?
- A transfer can be made up to 6:30 P.M. Central time during any business day for that transaction to post that night. This includes all transfers between deposit accounts and loans. A transfer made today after 6:30 P.M. will "memo post", but will not actually appear until the next business day.
- Will Internet Banking be available to me all the time?
- It will be available virtually any time, day or night, 7 days a week. However, there may be times when it is temporarily unavailable due to nightly processing updates, or technical difficulties.
- Who can have Internet Banking?
- Any customer can use Internet Banking and Online Bill Pay. Call (903) 859-2211 for more information.
- How can I get Internet Banking?
- Arp State Bank customers can start Internet Banking by enrolling online at http://www.arpstatebank.com/.
Online Bill Pay Questions
- Should I use Online Bill Pay to make a payment on a loan at Arp State Bank?
- Online Bill Pay should only be used for making payments to other institutions. If you need to make a payment on a loan at Arp State Bank you should use the online transfer function.
- Are there any merchants that I cannot pay through the bill payment service?
- It is reccomeded you not use Online Bill Pay to pay any government agency.
- Can I have multiple payments to the same payee on the same day?
- You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.
- Can I edit merchant addresses?
- No. In order to change a merchant address, you will have to set up a new merchant with the correct address and delete the entry with the incorrect address.
- Can I get a copy of a cancelled Online Bill Pay check?
- Bill pay checks will clear your account just like a check you wrote at your home and you will get a copy of bill pay checks in your regular monthly bank statement.
- Can I set up recurring payments?
- Yes. You can set up recurring payments in the following frequencies:
- Weekly
- Bi-Weekly
- Semi-monthly
- Monthly
- Quarterly
- Semi-Annually
- Annually
- Can I stop an Online Bill Pay after it has been processed?
- If the receiving merchant has not cleared the Online Bill Pay transaction, the Online Bill Pay can be stopped. There may be a charge to do this.
- How far in advance should I set up a payment to insure it is paid on time?
- Check payments should be scheduled at least 5 business days in advance of when you want the payment to be posted at the payee. Electronic payments should be made 3 business days in advance of when you want the payment to be posted at the payee.
- How late in the day can I edit or delete a payment?
- Payments are processed twice a day at 2:00 A.M. Central Time and at 12:00 noon central time.
- How long is history retained in the VIEW PAYMENT HISTORY section?
- Payment History records are kept for one year.
- How many payees may I set up?
- You may have up to 99 payees.
- Is there any minimum and maximum payment amount?
- Yes. The minimum payment amount is $0.01. The maximum amount is $9,999.00. Any payment larger than this will have to be arranged in advance with Arp State Bank.
- What happens if I have a scheduled payment that falls over a weekend or holiday?
- Scheduled payments that fall over a weekend will be processed on Friday evening prior to the weekend. Any new payments that are scheduled during the weekend, for the current weekend, will be processed on Sunday night. Holiday processing is done the following day after the holiday.
- When will the money be taken out of my account for Online Bill Pays?
- The money will be withdrawn from your account approximately one to two business days after the payment date you have specified. To insure adequate funds are available in your account, it is a good practice to have the funds in your account on the scheduled payment date.
- Will the memo field that I fill out when setting up a payment be passed on to the merchant?
- No. The memo field is for your personal records; however, the account number that you entered when you added the payee to your Personal Payee List is printed on the check.
- Who do I call if I have problems with Online Bill Pay?
- Call Customer Service at Arp State Bank between normal hours of operation.
