Online BankingFAQs

After how many invalid logon attempts will I be locked out of Internet Banking?

Three invalid logon attempts will lock you out of Internet Banking. Customers should call any of our five locations Monday - Friday from 9:00 A.M. - 4:00 P.M.

Can I use Internet Banking if I only have a CD, Loan, or Savings Account?

Yes. If you have any American State Bank CD, Loan, Savings, or Checking account, you can get Internet Banking for FREE. You must have a checking account to have Online Bill Pay.

How can I add or delete an account from Internet Banking?

The change can be made through the bookkeeping department at American State Bank.

How can I reset my Internet Banking Account?

You can call the bookkeeping department at (903) 859-2211 Monday - Thursday from 9:00 A.M. to 4:00 P.M. Friday from 9:00 A.M. to 6:00 P.M. If you created a personal question for yourself you may reset your password by clicking the reset link.

What do I need to gain access to Internet Banking?

A User ID, Password, and Internet access.

What does Internet Banking cost?

Internet Banking is free to all customers. Online Bill Pay is also free to all customers.

What happens if I lose or forget my ID or Password?

If you lose/forget your ID or Password, call American State Bank's bookkeeping department at (903) 859-2211 Monday - Thursday from 9:00 A.M. to 4:00 P.M. and Friday from 9:00 A.M. to 6:00 P.M.

What services are offered through Internet Banking?

1. Unlimited in the number and types of accounts you can access.
2. Transfer funds electronically between all checking and savings accounts owned by you at American State Bank (regulatory limitations may apply).
3. View balance and history information on all accounts owned by you at American State Bank (once they are enrolled).
4. Statement information on all deposit accounts.
5. Online Bill Pay Option - access the designated checking account to pay most bills.

Between what accounts can I transfer?

You may transfer between all your designated deposit accounts at American State Bank. Some accounts may be excluded from transfer capability due to regulatory requirements, bank policy, or loan agreement between the customer and American State Bank.

How late can I make a transfer and still have it post to my account that night?

A transfer can be made up to 6:30 P.M. Central time during any business day for that transaction to post that night. This includes all transfers between deposit accounts and loans. A transfer made today after 6:30 P.M. will "memo post", but will not actually appear until the next business day.

Will Internet Banking be available to me all the time?

It will be available virtually any time, day or night, 7 days a week. However, there may be times when it is temporarily unavailable due to nightly processing updates, or technical difficulties.

Who can have Internet Banking?

Any customer can use Internet Banking and Online Bill Pay. Call (903) 859-2211 for more information.

How can I get Internet Banking?

In order to protect your private information, to enroll in Internet Banking please visit one of our locations.